GB/T 16784.1-1997
Replaced
MZ/T 133-2019
Active
Industry standards-Civil Affairs
MZ/T 133-2019 Measurement of customer satisfaction for senior care organization
MZ/T 133-2019 Measurement of customer satisfaction for senior care organization
Basic Information
Standard Code:
MZ/T 133-2019
Standard Type:
Industry standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
The relationship between supply and use
ICS Name:
Integrated services
Publish Date:
2019-12-12
Implement Date:
2019-12-12
Publisher:
中华人民共和国民政部
Technical Committee:
全国社会福利服务标准化技术委员会(SAC/TC 315)
Pages:
10 pages
Scope
本标准规定了养老机构顾客满意度测评的基本要求、指标体系与权重、测评方法、数据处理、分析和改进的要求。
本标准适用于养老机构开展顾客满意度测评，第三方开展顾客满意度测评可参照执行。
Development Information
Drafting Units:
厦门市社会福利中心、民政部社会福利中心、武汉市社会福利中心、福建省金泰康乐养老服务有限公司、宁德市社会福利中心、苏州市社会福利总院、厦门开目管理咨询有限公司
Drafting Persons:
王全弟、甄炳亮、雷洋、黄瑞春、杨冠颖、陈育红、冯云、王志平、杨玲花、曾秀莲、苏杨、伍严军、徐小杏、孙惠忠、张陆、王习宇、李星震、高文钑、曾卫鹏
Referenced Standards
Related Standards
GB/T 16784.2-1998
Abolished
GB/T 16784.2-1998 After-sale service of industrial products—Part 2:Maintain
GB/T 17372-1998
Abolished
GB/T 17372-1998 Classification of grade of service trades—General rules
WB/T 1016-2002
Active
WB/T 1016-2002 Accept standard for wood flooring surface after installation
GB/T 19680-2005
Replaced
GB/T 19680-2005 Classification and evaluation indicators for logistics enterprises
GB/T 19682-2005
Active