GB/T 14308-1997
Replaced
LB/T 063-2017
Active
Industry standards-Tourism
LB/T 063-2017 Specification for complaints handling in tourism operator
LB/T 063-2017 Specification for complaints handling in tourism operator
Basic Information
Standard Code:
LB/T 063-2017
Standard Type:
Industry standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
The relationship between supply and use
ICS Name:
Entertainment, tourism
Publish Date:
2017-08-15
Implement Date:
2017-10-01
Pages:
9 pages
Scope
This standard specifies the basic requirements for tourism operators to handle complaints, the requirements for the establishment of complaint handling institutions, staffing arrangements, and system construction, the scope and methods of accepting complaints, and the requirements for complaint handling.
This standard applies to travel agencies, scenic spots, and operators who provide services such as transportation, accommodation, catering, shopping, and entertainment for tourists.
Development Information
Related Standards
GB/T 18266.1-2000
Active
GB/T 18266.1-2000 Ranking standard for gymnasium and playground—Part 1:Star-rating standard for bowling playground
GB/T 18266.2-2002
Replaced
GB/T 18266.2-2002 Ranking standard for sports facilities—Part 2:Star-rating standard for gymnasium
GB/T 17775-2003
Replaced
GB/T 17775-2003 Standard of rating for quality of tourist attractions
GB/T 18971-2003
Replaced
GB/T 18971-2003 General specification for tourism planning
GB/T 18972-2003
Replaced