GB/T 3533.1-1983
Replaced
GB/T 46818-2025
Active
National standards
GB/T 46818-2025 Specification on the disposal of requests on government service hotline
GB/T 46818-2025 Specification on the disposal of requests on government service hotline
Basic Information
Standard Code:
GB/T 46818-2025
Standard Type:
National standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
-
ICS Name:
General Principles of Standardization
Publish Date:
2025-12-27
Implement Date:
2026-01-01
Publisher:
国家市场监督管理总局、国家标准化管理委员会
Technical Committee:
全国行政管理和服务标准化技术委员会(SAC/TC 594)
Pages:
12 pages
Scope
本文件规定了12345政务服务便民热线(简称“12345热线”)诉求办理工作的总体要求、诉求受理渠道、诉求受理范围、诉求办理流程、持续改进等内容。
本文件适用于12345热线管理机构及办理单位开展诉求办理工作。
Development Information
Drafting Units:
中国标准化研究院
Drafting Persons:
罗方平、卢丽丽、冯蕾、董杲、杨景娜
Referenced Standards
Related Standards
GB/T 12366.1-1990
Replaced
GB/T 12366.1-1990 Guideline for the work of complex standardization—Principle and method
GB/T 12366.2-1990
Replaced
GB/T 12366.2-1990 Guideline for the work of complex standardization—General requirements of complex standardization for industrial products
GB/T 12366.3-1990
Replaced
GB/T 12366.3-1990 Guideline for the work of complex standardization—General requirements of complex standardization for agriculture products
GB/T 12366.4-1991
Replaced
GB/T 12366.4-1991 Guideline for the work of complex standardization—Drafting method for program of standard-complex
GB/T 12366.5-1991
Abolished