GB/T 16784.1-1997
Replaced
GB/T 24620-2022
Active
National standards
GB/T 24620-2022 Development of service standards—Recommendations for addressing consumer issues
GB/T 24620-2022 Development of service standards—Recommendations for addressing consumer issues
Price:
$ 75
Basic Information
Standard Code:
GB/T 24620-2022
Standard Type:
National standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
The relationship between supply and use
ICS Name:
Integrated services
Publish Date:
2022-10-12
Implement Date:
2022-10-12
Pages:
20 pages
Scope
This document provides guidance on how to consider consumer needs during the process of service standard setting, which can be used by all personnel involved in service standard setting and can be applied to all services. This document is applicable to all stages of service activities, whether a formal contract has been signed or a settlement has been made. This document is also applicable to public services and charitable services, such as education and medical care, where transactions may not occur. This document applies to service provision, but not to specific management systems or professional competence requirements.
Development Information
Replace the following standards
Adopt standards
ISO/IEC Guide 76:2020
Related Standards
GB/T 16784.2-1998
Abolished
GB/T 16784.2-1998 After-sale service of industrial products—Part 2:Maintain
GB/T 17372-1998
Abolished
GB/T 17372-1998 Classification of grade of service trades—General rules
WB/T 1016-2002
Active
WB/T 1016-2002 Accept standard for wood flooring surface after installation
GB/T 19680-2005
Replaced
GB/T 19680-2005 Classification and evaluation indicators for logistics enterprises
GB/T 19682-2005
Active