T/SHMHZQ 136-2021 Active Group standards

T/SHMHZQ 136-2021 Property cleaning outsourcing service provider service level classification specification

Publish Date: 2021-12-16 Implement Date: 2021-12-20 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/SHMHZQ 136-2021

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: The relationship between supply and use

ICS Name: The company's (enterprise's) services

Publish Date: 2021-12-16

Implement Date: 2021-12-20

Scope

Scope: It stipulates the enterprise requirements, classification principles, service level classification, supervision and assessment, evaluation and improvement for the service level classification standards of property cleaning and management service enterprises. Applicable to the service level classification standards of property cleaning and management service enterprises; Main technical content: 4. Property cleaning and management service enterprise requirements 4.1 Basic requirements 4.2 Organization and human resources allocation requirements 4.3 Management services and other requirements 5. Classification principles 6. Service level classification 6.1 Comprehensive services 6.2 Order maintenance 6.3 Environmental cleaning 6.4 Greening maintenance 6.5 Facilities and equipment 7. Supervision and assessment 7.1 Supervision 7.2 Assessment 8. Evaluation and improvement 8.1 Evaluation 8.2 Service satisfaction evaluation 8.3 Service opinion consultation 8.4 Complaint handling Appendix A Table A.1 Comprehensive services Table A.2 Order maintenance Table A.3 Environmental cleaning Table A.4 Greening maintenance Table A.5 Facilities and equipment