DB31/T 568-2011 Replaced Shanghai CityLocal standards

DB31/T 568-2011 Quality specifications for life insurance customer services

DB31/T 568-2011 Quality specifications for life insurance customer services

Publish Date: 2011-11-25 Implement Date: 2012-03-01 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

Basic Information

Standard Code: DB31/T 568-2011

Standard Type: Local standards

Standard Status: Replaced

is_force_gb: no

CCS Name: -

ICS Name: -

Publish Date: 2011-11-25

Implement Date: 2012-03-01

Pages: 12 pages

Scope

This standard specifies the requirements for window services, management, and supervision and evaluation of service quality for personal insurance companies.
This standard applies to commercial personal insurance companies within the administrative area of Shanghai City.

Development Information

Word Count: 11 Thousand words Pages: 12 pages

Superseded by the following standards

DB31/T 568-2018 Specifications for life insurance customer services

Referenced Standards

GB/T 10001.1-2000 Public information graphical symbols for use on sign—Part 1:Common symbols GB/T 10001.1-2006 Public information graphical symbols for use on sign—Part 1:Common symbols GB/T 10001.1-2012 Public information graphical symbols—Part 1:General symbols GB/T 10001.1-2023 Public information graphical symbols—Part 1:General symbols GB/T 19012-2008 Quality management—Customer satisfaction—Guidelines for complaints handling in organizations GB/T 19012-2019 Quality management—Customer satisfaction—Guidelines for complaints handling in organizations JR/T 0032-2015 Insurance terminology JR/T 0032-2009 "Insurance Terminology Version 2009" (English translation only) JR/T 0049-2009 Life insurance company counter service specifications DB31/329.3 DB31/T 457.1 JR/T 0049-2025

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