GB/T 13592-1992
Abolished
T/BJWX 003-2024
Active
Group standards
T/BJWX 003-2024 Customer satisfaction management guidelines
T/BJWX 003-2024 Customer satisfaction management guidelines
Price:
$ 38.00
Basic Information
Standard Code:
T/BJWX 003-2024
Standard Type:
Group standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
Standardized management and general provisions
ICS Name:
Integration, terminology, standardization, and literature (vocabulary)
Publish Date:
2024-06-06
Implement Date:
2024-07-01
Pages:
20 pages
Scope
This document stipulates the basic requirements for customer satisfaction management in property management, satisfaction survey management, application of satisfaction results, and continuous improvement and enhancement.
This document is applicable to the customer satisfaction management work carried out by property service enterprises.
Development Information
Referenced Standards
GB/T 19010-2021 Quality management—Customer satisfaction—Guidelines for codes of conduct for organizations
GB/T 19012-2019 Quality management—Customer satisfaction—Guidelines for complaints handling in organizations
GB/T 19014-2019 Quality management—Customer satisfaction—Guidelines for monitoring and measuring
T/CPMI 014-2023 Property Management Term
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GB/T 3187-1994
Replaced
GB/T 3187-1994 Reliability and maintainability terms
GB/T 17532-1998
Replaced
GB/T 17532-1998 Terminology work—Computer applications—Vocabulary
GB/T 15237.1-2000
Replaced
GB/T 15237.1-2000 Terminology work—Vocabulary—Part 1:Theory and application
GB/T 17693.7-2003
Active
GB/T 17693.7-2003 Transformation guidelines of geographical names from foreign languages into Chinese—Portugese
GB/T 19231-2003
Active