GB/T 16766-1997
Replaced
DB32/T 3654-2019
Active
Jiangsu ProvinceLocal standards
DB32/T 3654-2019 Handling Standards for Classification and Grading of Tourism Complaints
DB32/T 3654-2019 Handling Standards for Classification and Grading of Tourism Complaints
Price:
$ 32
Basic Information
Standard Code:
DB32/T 3654-2019
Standard Type:
Local standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
The relationship between supply and use
ICS Name:
Consumer services
Publish Date:
2019-09-19
Implement Date:
2019-10-31
Pages:
12 pages
Scope
This standard specifies the organizational requirements, handling principles, complaint acceptance and confirmation, complaint classification and grading, complaint grading response, and complaint handling archiving and improvement for staff of tourism administrative departments, tourism quality supervision and management agencies, or tourism law enforcement agencies (hereinafter collectively referred to as "tourism complaint acceptance agencies"). This standard applies to the operational norms of tourism complaint acceptance agencies for accepting and handling complaints from tourists about travel agencies, scenic spots, and tourism activities such as transportation, accommodation, catering, shopping, and entertainment that occur during their travel.
Development Information
Referenced Standards
Related Standards
GB 5296.1-1997
Replaced
GB 5296.1-1997 Instructions for use of products of consumer interest—General principles
GB/T 18760-2002
Replaced
GB/T 18760-2002 Methods and requirements of after-sale services of consumer goods
GB/T 5296.6-2004
Replaced
GB/T 5296.6-2004 Instructions for use of products of consumer interest—Part 6:furniture
SB/T 10400-2006
Active
SB/T 10400-2006 Supermarket shopping environment
GB/T 5296.5-2006
Replaced