T/CACM 1072-2018 Treatment of Diseases before They Occur in Traditional Chinese Medicine (TCM) Service Specification and Evaluation Standards for TCM Healthcare and Wellness Organizations

Scope

Main technical content: Traditional Chinese medicine health care is a unique and widely popular health care method in China. At present, there are various forms and numerous institutions offering traditional Chinese medicine health care services both at home and abroad. To promote the orderly development of the industry and ensure safety and service quality, there is an urgent need to establish an authoritative evaluation system for the quality and level of traditional Chinese medicine health care services. Based on a comprehensive analysis and in-depth study of the service conditions of traditional Chinese medicine health care institutions, combined with the service evaluation theory of the North American School (Parasuraman, Zeithaml, and Berry, PZB), this standard formulates the procedures, methods, indicator systems, and grading standards for evaluating the services of traditional Chinese medicine health care institutions around four core dimensions: basic conditions, service organization, service process, and service results. The evaluation results provide a multi-dimensional and combined qualitative and quantitative evaluation of service quality and level, serving as a technical basis for institutional rectification and standardized management. The star rating is one form of evaluation results, which is convenient for the public to identify and select traditional Chinese medicine health care institutions, and also helps institutions and the industry summarize the advantages and shortcomings of their services, prompting institutions to continuously improve and ultimately achieve the goals of improving overall service quality and standardizing industry development.

Development Information

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