GB/T 3533.1-1983
Replaced
GB/T 46818-2025
Active
National standards
GB/T 46818-2025 Specification on the disposal of requests on government service hotline
GB/T 46818-2025 Specification on the disposal of requests on government service hotline
Price:
$ 33.00
Basic Information
Standard Code:
GB/T 46818-2025
Standard Type:
National standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
-
ICS Name:
General Principles of Standardization
Publish Date:
2025-12-27
Implement Date:
2026-01-01
Pages:
12 pages
Scope
This document stipulates the general requirements, channels for accepting complaints, scope of complaints, complaint handling process, and continuous improvement for the complaint handling work of the 12345 Government Service Convenience Hotline (referred to as the "12345 Hotline").
This document applies to the 12345 Hotline management agencies and handling units in carrying out complaint handling work.
Development Information
Referenced Standards
Related Standards
GB/T 12366.1-1990
Replaced
GB/T 12366.1-1990 Guideline for the work of complex standardization—Principle and method
GB/T 12366.2-1990
Replaced
GB/T 12366.2-1990 Guideline for the work of complex standardization—General requirements of complex standardization for industrial products
GB/T 12366.3-1990
Replaced
GB/T 12366.3-1990 Guideline for the work of complex standardization—General requirements of complex standardization for agriculture products
GB/T 12366.4-1991
Replaced
GB/T 12366.4-1991 Guideline for the work of complex standardization—Drafting method for program of standard-complex
GB/T 12366.5-1991
Abolished