GB/T 16177-2025 Active National standards

GB/T 16177-2025 Passenger service quality in public air transport

GB/T 16177-2025 Passenger service quality in public air transport

Publish Date: 2025-12-31 Implement Date: 2026-07-01 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: GB/T 16177-2025

Standard Type: National standards

Standard Status: Active

is_force_gb: no

CCS Name: Air transport and ground equipment

ICS Name: Air transport

Publish Date: 2025-12-31

Implement Date: 2026-07-01

Pages: 24 pages

Scope

This document establishes the general principles of passenger services in public air transport, and stipulates the basic requirements for service personnel, ticketing services, transportation to and from airports, ground services, cabin services, services for passengers with special needs, services for irregular flights, and the management of passenger complaints, among other aspects of passenger services and their quality requirements.
This document is applicable to passenger services and management in public air transport.

Development Information

Word Count: 33 Thousand words Pages: 24 pages

Replace the following standards

GB/T 16177-2007 Quality of public air transport service

Referenced Standards

GB 5749-1985 Sanitary standard for drinking water GB 5749-2006 Standards for drinking water quality GB 5749-2022 Standards for drinking water quality GB 5768.2-2009 Road traffic signs and markings—Part 2:Road traffic signs GB 5768.2-2022 Road traffic signs and markings—Part 2:Road traffic signs GB 5768.3-2009 Road traffic signs and markings—Part 3:Road traffic markings GB 5768.3-2025 Traffic signs and markings—Part 3:Traffic markings GB/T 15566.1-2007 Guidance system for public information—Setting principles and requirements—Part 1:General principles GB/T 15566.1-2020 Public information guidance systems—Setting principles and requirements—Part 1:General principles GB/T 15566.2-2007 Guidance system for public information—Setting principles and requirements—Part 2:Civil airport GB/T 15566.2-2024 Public information guidance systems—Setting principles and requirements—Part 2:Airport GB/T 18764-2002 Civil aviation terminology of passenger transportation GB 37488-2019 Hygienic indicators and limits for public places MH/T 5020 MH/T 5047 MH/T 5059 GB/T 18764-2026 Vocabulary for civil aviation passenger transport

Related Standards

GB/T 16177-1996 Replaced

GB/T 16177-1996 Quality standards of public air transport service

Publish Date: 1996-03-18

GB/T 18041-2000 Replaced

GB/T 18041-2000 Civil aviation cargo transportation terminology

Publish Date: 2000-04-05

GB/T 18360-2001 Replaced

GB/T 18360-2001 Evaluation of public air transport service quality

Publish Date: 2001-04-29

GB 18432-2001 Abolished

GB 18432-2001 Classification for ground accidents of civil aviation

Publish Date: 2001-09-03

GB/T 18764-2002 Replaced

GB/T 18764-2002 Civil aviation terminology of passenger transportation

Publish Date: 2002-06-12

GB/T 16177-2007 Replaced

GB/T 16177-2007 Quality of public air transport service

Publish Date: 2007-03-07