GB/T 16784.1-1997
Replaced
GB/T 47137-2026
Active
National standards
GB/T 47137-2026 Service excellence—Guidelines for application of digital approaches to achieve service excellence
GB/T 47137-2026 Service excellence—Guidelines for application of digital approaches to achieve service excellence
Basic Information
Standard Code:
GB/T 47137-2026
Standard Type:
National standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
The relationship between supply and use
ICS Name:
Integrated services
Publish Date:
2026-01-28
Implement Date:
2026-05-01
Publisher:
国家市场监督管理总局、国家标准化管理委员会
Technical Committee:
全国服务标准化技术委员会(SAC/TC 264)
Pages:
28 pages
Scope
本文件给出了应用数字化方法以实现优质服务的指南，涵盖相关原则、模型以及具体应用方法。
本文件适用于已采用或计划采用数字化方法以实现优质服务的组织。
Development Information
Drafting Units:
中国标准化研究院、南方电网用户生态运营有限责任公司、浙江财经大学、交通运输部科学研究院、中移雄安信息通信科技有限公司、保利物业服务股份有限公司、深圳供电局有限公司、广东省未来设计研究院、浙江大学、北京理工大学
Drafting Persons:
郑娟尔、耿洁、侯非、王娜娜、付强、王伟、曹俐莉、许睿、谭火超、靳宗振、李紫鹏、张雨辰、王琦、郑小林、刘金樱、胡晓、张运彬、黄玮、陈萌、罗婉莹、王冀、邹福顺、戴子悦、姚杰淳、孙昊明、苏菁
Referenced Standards
Related Standards
GB/T 16784.2-1998
Abolished
GB/T 16784.2-1998 After-sale service of industrial products—Part 2:Maintain
GB/T 17372-1998
Abolished
GB/T 17372-1998 Classification of grade of service trades—General rules
WB/T 1016-2002
Active
WB/T 1016-2002 Accept standard for wood flooring surface after installation
GB/T 19680-2005
Replaced
GB/T 19680-2005 Classification and evaluation indicators for logistics enterprises
GB/T 19682-2005
Active