GB/T 28827.2-2012 Active National standards

GB/T 28827.2-2012 Information technology service—Operation and maintenance—Part 2:Delivery specification

Publish Date: 2012-11-05 Implement Date: 2013-02-01 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

Basic Information

Standard Code: GB/T 28827.2-2012

Standard Type: National standards

Standard Status: Active

is_force_gb: no

CCS Name: Software engineering

ICS Name: Software development and system files

Publish Date: 2012-11-05

Implement Date: 2013-02-01

Pages: 18 pages

Scope

This part of GB/T 28827 specifies the framework for the delivery of operation and maintenance services, and stipulates the content, methods, and results that the supplier needs to deliver to the customer during the process from the signing of the service level agreement to the end of the service.
This part is applicable to:
a) Enabling the customer and the supplier to reach an agreement on the delivery of operation and maintenance services;
b) Providing the customer and the supplier with best practices and quality evaluation basis for the delivery of operation and maintenance services.
This part is also applicable to the evaluation and audit of operation and maintenance services.
This part is not applicable to the operation and maintenance of telecommunications infrastructure and telecommunications business systems.