GB/T 13339-1991
Abolished
SB/T 10959-2013
Active
Industry standards-Business
SB/T 10959-2013 Service management specification of retail enterprises
SB/T 10959-2013 Service management specification of retail enterprises
Basic Information
Standard Code:
SB/T 10959-2013
Standard Type:
Industry standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
Economic and cultural
ICS Name:
Quality management and quality assurance
Publish Date:
2013-04-16
Implement Date:
2013-11-01
Pages:
12 pages
Scope
This standard specifies the basic requirements for retail enterprise services, service etiquette, and specific requirements for sales services, cashier services, and other services.
This standard applies to retail enterprises with physical stores that are medium-sized or larger.
Development Information
Referenced Standards
GB/T 16868-1997 Commodity quality management specification
GB/T 16868-2009 Commodity and service quality management specification
GB/T 19012-2008 Quality management—Customer satisfaction—Guidelines for complaints handling in organizations
GB/T 19012-2019 Quality management—Customer satisfaction—Guidelines for complaints handling in organizations
SB/T 10401-2006 Evaluation criteria for after-sale services of goods
Related Standards
GB/T 13340-1991
Abolished
GB/T 13340-1991 Methods for determination and calculation of quality grading rate of products
GB/T 13341-1991
Abolished
GB/T 13341-1991 Methods for determination and accounting of quality failure rate
GB/T 19004.3-1994
Abolished
GB/T 19004.3-1994 Quality management and quality system elements—Part 3:Guidelines for processed materials
GB/T 19004.2-1994
Abolished
GB/T 19004.2-1994 Quality management and quality system element—Part 2:Guidelines for services
GB/T 19000.4-1995
Abolished