DB31/T 686-2013 Active Shanghai CityLocal standards

DB31/T 686-2013 Quality specifications for securities customer services

DB31/T 686-2013 Quality specifications for securities customer services

Publish Date: 2013-03-26 Implement Date: 2013-07-01 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: DB31/T 686-2013

Standard Type: Local standards

Standard Status: Active

is_force_gb: no

CCS Name: Finance, insurance

ICS Name: Other services

Publish Date: 2013-03-26

Implement Date: 2013-07-01

Pages: 16 pages

Scope

This standard specifies the service requirements, management requirements, and service quality supervision and evaluation requirements for window services in the securities industry.
This standard applies to securities operating institutions that provide securities window services within the administrative area of Shanghai City.

Development Information

Word Count: 22 Thousand words Pages: 16 pages

Referenced Standards

GB/T 10001.1-2000 Public information graphical symbols for use on sign—Part 1:Common symbols GB/T 10001.1-2006 Public information graphical symbols for use on sign—Part 1:Common symbols GB/T 10001.1-2012 Public information graphical symbols—Part 1:General symbols GB/T 10001.1-2023 Public information graphical symbols—Part 1:General symbols GB/T 19012-2008 Quality management—Customer satisfaction—Guidelines for complaints handling in organizations GB/T 19012-2019 Quality management—Customer satisfaction—Guidelines for complaints handling in organizations GB/T 19038-2009 Guidelines for model and methods of customer satisfaction measurement DB31/329.3 DB31/T 457.7

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