YD/T 4394.5-2023 YD/T 4394.5-2023 Natural language processing technology and product evaluation methods Part 5: Intelligent customer service system
This document is applicable to guiding third-party evaluation institutions in carrying out work such as the evaluation and acceptance of intelligent customer service systems, and is also suitable for various forms of intelligent customer service products, including outbound calls, inbound calls, language navigation, and online intelligent consultation systems.
Publish Date: 2023-12-20