GB/T 16766-1997
Replaced
GB/T 18760-2025
Active
National standards
GB/T 18760-2025 Methods and requirements for after-sales service of consumer products
GB/T 18760-2025 Methods and requirements for after-sales service of consumer products
Basic Information
Standard Code:
GB/T 18760-2025
Standard Type:
National standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
The relationship between supply and use
ICS Name:
Consumer services
Publish Date:
2025-01-24
Implement Date:
2025-05-01
Pages:
16 pages
Scope
This document establishes the general principles of after-sales service for consumer goods, and stipulates the requirements for after-sales service providers, service content and methods, service implementation, and service evaluation and improvement.
This document is applicable to the management and implementation of after-sales service for durable consumer goods.
Development Information
Replace the following standards
Referenced Standards
GB 5296.1-1997 Instructions for use of products of consumer interest—General principles
GB/T 5296.1-2012 Instructions for use of products of consumer interest—Part 1:General principles
GB/T 17242-1998 Guidelines for complaints handling
GB/T 34432-2017 Fundamental terminology of after-sales service
GB/T 36733-2018 Evaluation guideline for service quality
GB/T 17242-2025 Specification for complaints handling
Related Standards
GB 5296.1-1997
Replaced
GB 5296.1-1997 Instructions for use of products of consumer interest—General principles
GB/T 18760-2002
Replaced
GB/T 18760-2002 Methods and requirements of after-sale services of consumer goods
GB/T 5296.6-2004
Replaced
GB/T 5296.6-2004 Instructions for use of products of consumer interest—Part 6:furniture
SB/T 10400-2006
Active
SB/T 10400-2006 Supermarket shopping environment
GB/T 5296.5-2006
Replaced