GB/T 45653-2025 Active National standards

GB/T 45653-2025 Specification for after-sales service of new energy vehicle

GB/T 45653-2025 Specification for after-sales service of new energy vehicle

Publish Date: 2025-04-25 Implement Date: 2025-11-01 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us
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Basic Information

Standard Code: GB/T 45653-2025
Standard Type: National standards
Standard Status: Active
is_force_gb: no
CCS Name: -
ICS Name: Consumer services
Publish Date: 2025-04-25
Implement Date: 2025-11-01
Pages: 16 pages

Scope

This document stipulates the basic requirements, service requirements, service tracking and handling, and service evaluation and improvement for the after-sales service of new energy vehicles.
This document is applicable to the after-sales service of new energy vehicles such as pure electric vehicles and plug-in hybrid electric vehicles. The after-sales service of other types of new energy vehicles can be used as a reference for implementation.

Development Information

Word Count: 15 Thousand words Pages: 16 pages

Referenced Standards

GB/T 17242-1998 Guidelines for complaints handling GB/T 32960.1-2016 Technical specifications of remote service and management system for electric vehicles—Part 1:General principle GB/T 32960.2-2016 Technical specifications of remote service and management system for electric vehicles—Part 2:On-board terminal GB/T 32960.3-2016 Technical specifications of remote service and management system for electric vehicles—Part 3:Communication protocol and data format GB/T 32960.3-2025 Technical specifications for remote service and management system for lectric vehicles—Part3:Communication protocol and data format GB/T 36686-2018 Specification for automobile after-sales service GB/T 37293-2019 Urban public facilities—Specification for operation management and service of electric vehicle charging/battery swap infrastructure GB/T 39752-2021 Safety requirements and test specifications of electric vehicle conductive supply equipment GB 39752-2024 Safety requirements of electric vehicle conductive supply equipment GB/T 40855-2021 Technical requirements and test methods for cybersecurity of remote service and management system for electric vehicles GB/T 44132-2024 Recovery of traction battery used in electric vehicle—General requirements GB 44496-2024 General technical requirements for software update of vehicles GB/T 44510-2024 Technical requirement for maintenance and repair of new energy vehicle GB/T 32960.4-2025 Technical specifications for remote service and management system for electric vehicles—Part 4:Conformance test GB/T 32960.1-2025 Technical specifications for remote service and management system for electric vehicles—Part 1:General principle GB/T 17242-2025 Specification for complaints handling GB/T 32960.2-2025 Technical specifications for remote service and management system for electric vehicles—Part 2:On-board terminal

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