GB/T 16766-1997
Replaced
GB/T 45653-2025
Active
National standards
GB/T 45653-2025 Specification for after-sales service of new energy vehicle
GB/T 45653-2025 Specification for after-sales service of new energy vehicle
Price:
$ 36.00
Basic Information
Standard Code:
GB/T 45653-2025
Standard Type:
National standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
-
ICS Name:
Consumer services
Publish Date:
2025-04-25
Implement Date:
2025-11-01
Pages:
16 pages
Scope
This document stipulates the basic requirements, service requirements, service tracking and handling, and service evaluation and improvement for the after-sales service of new energy vehicles.
This document is applicable to the after-sales service of new energy vehicles such as pure electric vehicles and plug-in hybrid electric vehicles. The after-sales service of other types of new energy vehicles can be used as a reference for implementation.
Development Information
Referenced Standards
GB/T 17242-1998 Guidelines for complaints handling
GB/T 32960.1-2016 Technical specifications of remote service and management system for electric vehicles—Part 1:General principle
GB/T 32960.2-2016 Technical specifications of remote service and management system for electric vehicles—Part 2:On-board terminal
GB/T 32960.3-2016 Technical specifications of remote service and management system for electric vehicles—Part 3:Communication protocol and data format
GB/T 32960.3-2025 Technical specifications for remote service and management system for lectric vehicles—Part3:Communication protocol and data format
GB/T 36686-2018 Specification for automobile after-sales service
GB/T 37293-2019 Urban public facilities—Specification for operation management and service of electric vehicle charging/battery swap infrastructure
GB/T 39752-2021 Safety requirements and test specifications of electric vehicle conductive supply equipment
GB 39752-2024 Safety requirements of electric vehicle conductive supply equipment
GB/T 40855-2021 Technical requirements and test methods for cybersecurity of remote service and management system for electric vehicles
GB/T 44132-2024 Recovery of traction battery used in electric vehicle—General requirements
GB 44496-2024 General technical requirements for software update of vehicles
GB/T 44510-2024 Technical requirement for maintenance and repair of new energy vehicle
GB/T 32960.4-2025 Technical specifications for remote service and management system for electric vehicles—Part 4:Conformance test
GB/T 32960.1-2025 Technical specifications for remote service and management system for electric vehicles—Part 1:General principle
GB/T 17242-2025 Specification for complaints handling
GB/T 32960.2-2025 Technical specifications for remote service and management system for electric vehicles—Part 2:On-board terminal
Related Standards
GB 5296.1-1997
Replaced
GB 5296.1-1997 Instructions for use of products of consumer interest—General principles
GB/T 18760-2002
Replaced
GB/T 18760-2002 Methods and requirements of after-sale services of consumer goods
GB/T 5296.6-2004
Replaced
GB/T 5296.6-2004 Instructions for use of products of consumer interest—Part 6:furniture
SB/T 10400-2006
Active
SB/T 10400-2006 Supermarket shopping environment
GB/T 5296.5-2006
Replaced