T/LNIPRS 001-2023 Technology and Innovation Support Center Intellectual Property Public Service Specification

Scope

Main Technical Content: 3. Terms and Definitions The following terms and definitions are applicable to this document. 3.1 Intellectual Property Public Service 3.2 Technology and Innovation Support Center 4. Service Organization 4.1 The center shall have management systems, supervision responsibilities, and implementation mechanisms to ensure the orderly provision of intellectual property public services. 4.2 The center shall have standardized service processes, including service consultation and reception, service initiation, service implementation, and result delivery. The service team shall provide services in accordance with the requirements of the service process. 4.3 The center shall reflect the specific demands of service recipients, meet their practical needs, be easy to implement, and solve specific problems. 4.4 The center shall establish an information management system to effectively manage service project information, service recipient information, and service process information involved in the provision of services. 5. Service Personnel 5.1 Position Setting 5.2 Personnel Quality 5.3 Personnel Training 5.4 Personnel Assessment 6. Service Content and Requirements 6.1 Service Content 6.2 Service Requirements 7. Service Quality Control 7.1 Quality Control System 7.2 Quality Assurance Personnel 7.3 Service Process Record Management 7.4 Satisfaction Evaluation and Improvement 7.5 Complaint Handling

Development Information

Related Standards