GB/T 28841-2012
Active
National standards
GB/T 28841-2012 Regulations of service operation for household electronic and electrical appliances maintenance industry
GB/T 28841-2012 Regulations of service operation for household electronic and electrical appliances maintenance industry
Basic Information
Standard Code:
GB/T 28841-2012
Standard Type:
National standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
\nBasic standards
ICS Name:
Integrated services
Publish Date:
2012-11-05
Implement Date:
2012-12-01
Pages:
14 pages
Scope
This standard specifies the scope, methods, and approaches of service operations in the household electronic appliance repair industry, the responsibilities and relationships among all parties involved in service operations, the professional and technical support resources (facilities, equipment, tools, technical support, professional personnel, etc.) required for service operations, the basic/related behaviors of service organizations, operators, and practitioners, as well as the quality control and evaluation methods of services.
This standard applies to the service and management activities of various organizations, operators, and practitioners engaged in household electronic appliance repair services.
Development Information
Referenced Standards
GB/T 2900.13-2008 Electrotechnical terminology—Dependability and quality of service
GB 3787-1993 Technical safety code for management, operation, inspection maintenance of hand-held motor operated tools
GB/T 3787-2006 Technical safety code for management, operation, inspection and maintenance of hand-held motor-operated electric tools
GB/T 3787-2017 Technical safety code for management,operation,inspection and maintenance of hand-held motor-operated electric tools
GB 8877-1988 Safety requirements for the installation and operation and maintenance of household electrical appliances
GB 8877-2008 Safety requirements for the installation,operation and maintenance of household and similar electrical appliances
GB 9448-1999 Safety in welding and cutting
GB 12158-1990 General quideline for preventing electrostatic accidents
GB 12158-2006 General guideline for preventing electrostatic accidents
GB/T 16784-2008 General principles for after-sale service of industrial products
GB/T 16784.1-1997 After-sale service of industrial products—Part 1:General principle
GB/T 16784.2-1998 After-sale service of industrial products—Part 2:Maintain
GB/T 16784.2-1998 After-sale service of industrial products—Part 2:Maintain
GB/T 16868-1997 Commodity quality management specification
GB/T 16868-2009 Commodity and service quality management specification
GB/T 17242-1998 Guidelines for complaints handling
GB 17916-1999 Specifications for storage and preservation of toxicant goods
GB 17916-2013 Specifications for storage and preservation of toxic goods
GB/T 18760-2002 Methods and requirements of after-sale services of consumer goods
GB/T 21097.1-2007 General requirements on fixed number of years of safety use and recycling for household and similar electrical appliances
GB/T 21474-2008 Guideline for the assessment on the reuse and recycling system of waste electrical and electronic equipment
GB/T 22766.1-2008 Household and similar electrical appliances—After-sales service—Part 1:General requirement
GB/T 22766.1-2022 After-sales service of household and similar electrical appliances—Part 1:General requirement
GB/T 23685-2009 General technical specifications of recovering for waste electrical and electronic equipment
GB 12158-2024 General requirements for preventing electrostatic accidents
GB/T 18760-2025 Methods and requirements for after-sales service of consumer products
GB/T 16784-2025 General principles for after-sale service of industrial products
GB/T 17242-2025 Specification for complaints handling
Related Standards
GB/T 16784.1-1997
Replaced
GB/T 16784.2-1998
Abolished
GB/T 16784.2-1998 After-sale service of industrial products—Part 2:Maintain
GB/T 17372-1998
Abolished
GB/T 17372-1998 Classification of grade of service trades—General rules
WB/T 1016-2002
Active
WB/T 1016-2002 Accept standard for wood flooring surface after installation
GB/T 19680-2005
Replaced
GB/T 19680-2005 Classification and evaluation indicators for logistics enterprises
GB/T 19682-2005
Active